Refund policy

At Moda Clothing, we are committed to providing a high-quality experience. If you are not fully satisfied with your purchase, we have designed a straightforward return process to help you.

1. Return Eligibility Window

Customers have 30 days from the date of delivery to request a return.

2. Product Requirements

To qualify for a refund, all items must be:

  • Unworn, unwashed, and in their original, immaculate condition.

  • Complete with all original tags, labels, and packaging.

  • Inclusive of all original documentation and accessories.

3. Shipping Protocol

To ensure the security of your return, all packages must be sent using a shipping method that includes tracking. This protects both parties by verifying the return's progress.

4. Cost of Returns

  • Customer Preference (Change of mind, style choice, or sizing): The shipping costs for these returns are the responsibility of the customer. We do not provide pre-paid labels for elective returns. You may use the carrier of your choice (USPS, UPS, FedEx, etc.).

  • Defective or Incorrect Merchandise: If your item arrives damaged or if we made a fulfillment error, the return is entirely free ($0.00). We will provide a pre-paid shipping label at no cost to you.

5. Processing Fees

  • Restocking Fees: We do not believe in hidden costs; therefore, we charge $0.00 in restocking fees.

How to Request a Return

  1. Authorization: Contact our support team at contact@themodaclothing.com with your order number. We will provide a return authorization and the correct shipping address.

  2. Packing: Securely package your item to ensure it is protected during its journey back to our facility.

  3. Dispatch: Send the item back following the specific instructions provided in our confirmation email.

Refund Timeline & Methods

  • Inspection: Once your package is received at our Detroit facility, it will be inspected within 1 business day.

  • Approval: Upon validation of the item’s condition, your refund will be authorized immediately.

  • Credit: Funds will be issued back to your original payment method. Depending on your bank, please allow up to 7 business days for the credit to appear on your statement.

Exchanges

If you need a different size or color:

  • Reach out to us for specific exchange instructions.

  • No exchange fees are charged by Moda Clothing.

  • While the customer covers the return shipping to us, we will cover the cost of shipping the new exchange item back to you.

Order Cancellations

We provide a 24-hour grace period for cancellations. Please contact contact@themodaclothing.com within this window to stop your order before it enters the fulfillment stage.

 Store Name:  Moda Clothing 

Address:  4462 Vernor Hwy, Detroit, MI 48209, United States 

Email: contact@themodaclothing.com

Phone: +19176728684

Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (EST)

We will respond your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.

 Please include your order number if you are contacting us regarding a specific purchase.